Cancellation & Refund Policy
Please review our cancellation, rescheduling and refund terms before confirming your Andaman travel bookings.
Our Cancellation & Refund Policy
Thank you for choosing Discover De Andaman. We strive to provide reliable travel services and a smooth experience throughout your Andaman holiday. We understand that travel plans can sometimes change, so the following cancellation and refund conditions apply to bookings made through us.
For accommodations, tours, ferries and activities, the applicable cancellation and refund conditions may also depend on the individual service provider. Customers are advised to review the applicable terms before confirming a booking.
Ferry Cancellation & Rescheduling
Ferry Tickets
- A cancellation fee of ₹200 per cancellation is applicable when cancellation is requested before 50 hours of the scheduled ferry departure.
- A ₹200 rescheduling fee is applicable when rescheduling is requested before 6 hours of sailing.
- Rescheduling is subject to availability. If rescheduling is not possible, the applicable cancellation policy will apply.
- A 50% cancellation charge applies to cancellations received before 30 hours of the scheduled ferry departure.
- No refund will be provided for cancellations received within 30 hours of the scheduled ferry departure.
- No cancellation is applicable to rescheduled tickets.
Trips & Activities
Activity Cancellation Policy
- The full advance amount will be refunded when cancellation is received more than 10 days before the activity date.
- 25% of the advance amount will be charged for cancellations received within 10 to 7 days before the activity date.
- 50% of the advance amount will be charged for cancellations received within 7 days to 48 hours before the activity date.
- No refund will be provided for cancellations received within 48 hours of the activity.
- A ₹200 cancellation charge is applicable per cancelled activity ticket.
- The full advance amount will be returned when an activity is cancelled due to natural calamities or government restrictions.
Hotel Cancellation Policy
Hotel Bookings
Hotel cancellations are governed by the cancellation policy of the respective hotel. Discover De Andaman does not charge an additional cancellation fee.
The usual hotel cancellation conditions in the Andaman Islands are as follows:
- Cancellation from 0 to 7 days before check-in: 100% of the booking amount will be charged.
- Cancellation from 7 to 20 days before check-in: 50% of the booking amount will be charged.
- Cancellation from 20 to 30 days before check-in: 25% of the booking amount will be charged.
- Cancellation 30 days or more before check-in: 5% of the booking amount will be charged.
- No refund is available for cancellations relating to bookings between 15 December and 15 January.
- No refund is provided for unused nights or early check-out.
- The hotel is not responsible for room cancellation resulting from flight or ferry cancellation.
- The hotel is not responsible for reservation cancellation caused by climatic conditions.
Peak Season Policy
15 December – 15 January
The peak travel season in the Andaman Islands is from 15 December to 15 January. During this period, cancellations are not allowed for hotels, activities, ferry bookings and transport services.
Due to high traveller demand and limited availability during this period, stricter cancellation conditions apply.
Tour Package Cancellation Policy
Honeymoon, Adventure, Family & Customized Packages
- A cancellation charge of ₹1,500 per person is applicable at any time after the booking has been confirmed.
- No refund is applicable when cancellation is received less than 10 days before arrival.
- A charge of 50% of the total package amount applies when cancellation is received between 11 and 20 days before arrival.
- A charge of 25% of the total package amount applies when cancellation is received between 21 and 30 days before arrival.
- Ferry-related cancellation or rescheduling may attract additional charges according to the applicable ferry operator's policy.
Third-Party Service Providers
Cancellation charges may vary depending on the specific terms imposed by third-party service providers such as hotels, ferry operators, cruise services, activity operators and other suppliers.
Discover De Andaman will refund only the amount actually refunded to us by the relevant hotel, ferry operator or other third-party service provider, after applicable charges have been deducted.
Refund Exceptions
- Refunds will not be issued for a change of mind after purchase where the applicable cancellation period or provider terms do not permit a refund.
- Late cancellations that do not comply with the applicable service provider's terms may not be eligible for a refund.
- Customers are responsible for reviewing the applicable booking terms, cancellation conditions and product details before confirming a purchase.
How to Request a Refund
To request a refund or discuss a cancellation, please contact our support team with your booking information.
- Your full name
- Order number or booking reference
- Reason for the refund request
- Relevant screenshots or supporting documents, if applicable
Our team will review your request and respond within 1–5 business days.
Contact Us
If you have any questions about cancellation, rescheduling or refunds, please contact Discover De Andaman before making changes to your booking.
Email: discoverdeandaman@gmail.com
WhatsApp / Phone: +91 9933284119
Additional Phone: +91 9531835927
Landline: 03192 220070
Location: Vijay Nagar, Swaraj Dweep (Havelock), Andaman & Nicobar Islands – 744211
Cancellation and refund conditions may vary depending on the service booked and the applicable terms of the respective service provider. Please confirm the applicable terms at the time of booking.